11. Return policy
Only substantiated complaints made by you to our fax +351 22 996 48 44 or via email email@example.com within 48 hours from the date of delivery of the goods will be be considered. The Company only will decide whether or not the goods are liable to be returned. The decision to return or not will be notified to the Customer. Should the Company accept the return it is absolutely essential that the goods are returned with their original labels and original packaging. Otherwise, the Company reserves the right to pay only 50% of its value.